Inductotherm Corp.’s COVID-19 Response and Updates

Business and Sales Operations

We remain here to provide you with uninterrupted support.

Businesses everywhere are being impacted by the effects of COVID-19. Some have grinded to a halt, while others have needed to accelerate. Regardless of where your organization falls on the spectrum, keeping your foundry running smoothly and efficiently remains at the core of our business.

We know Inductotherm’s products and services are essential to your business and we look forward to continuing our tradition of being here for you – our uninterrupted support continues.

Are you open?

Yes. We are open and here to help.

Inductotherm Corp. has a long-established history of providing uninterrupted customer support 24/7/365. During this crisis, will you still able to do that?

Yes, even more. We are continuing the tradition of providing our customer support 24/7/365. Because like many of your companies, our business is considered essential, we are continuing to run our operation but with many adjustments. Some of our employees are working remotely and others are staggering their time in the office so that we can more easily maintain proper social distance from one another. Our team also uses proper PPE and sanitizing guidelines as well to prevent the spread of COVID-19 at our facility in Rancocas, NJ.

How can your Sales Team work and meet with customers during this time?

While working remotely and replacing face-to-face meetings with video conferences and phone calls may not be ideal, we can use these resources to stay connected and help almost all our customers. You can contact your District Manager for virtually any request, and they can make sure you are well taken care of. Our Sales and Management Teams are also always standing by and remain ready to help.

I was looking forward to seeing you at a show. Now what?

We always look forward to meeting with our customers at trade shows and other events, however, due to the COVID-19 virus, some of our trade shows that were scheduled in the next few months have been either postponed or cancelled. Please click here for a list of our shows to date. We are continuing to hold video calls and regularly chat with our customers. Please reach out to us with any questions you may have or to setup a virtual meeting.

Service and Technical Support Teams

If you have induction equipment or service questions, we have answers.

We recognize that you have business that still needs to be conducted and goals that still need to be met. It is for this reason that we are still here – ready and able to handle all your induction needs.

Rest assured that even during the current COVID-19 crisis, our Service and Technical Support Teams are still structured to promote our “Global Yet Local” belief. This global reach has allowed us to set the world standard for customer service no matter where you are.

Are your Field Service Engineers still able to do their full jobs?

Our Field Service and Technical Support Teams are still standing by to help you with expert advice and cost-effective solutions, as always 24/7/365. The hallmarks of our unparalleled customer service and support continue to be our:

• Immediate response
• Extensive technical knowledge
• In-depth experience
• Readily available parts
• Company-wide dedication to customer satisfaction

Can I still call your Service Team with any questions?

Absolutely. We take all questions very serious and are here every day — our customer service group will continue to provide unparalleled service 24 hours a day, 365 days a year.

Inductotherm field service technicians are best equipped to help you keep your equipment in top condition. They are available for repair, rebuild and preventative maintenance of induction melting equipment. Each technician is supported by a network of diagnostic tools and support staff. We can bring your system up to its most technologically advanced level and help with all of your current and future needs. Our customer service and support team is the strongest and most experienced in the industry. Because we know what modifications and upgrades are available, we can help you determine what is best for you and your melting equipment.

You can call our toll-free technical support hotline anytime and speak with a highly qualified and knowledgeable member of our service team for quick and professional assistance. This is how we prove that we have the most experience and truly stand behind what we sell even in difficult times. If you have questions, please feel free to contact us for any of your induction melting needs including equipment, parts, repairs, sales and technical support, or field service of an urgent nature.

Can your Aftermarket Team still supply parts and perform new upgrades/repairs?

During this crisis, our Aftermarket Team continues to be your Original Equipment Manufacturer (OEM),
will make sure that you have the support you expect and the craftsmanship you deserve. These services include:

• OEM Repairs
• Aftermarket Support
• Preventative Maintenance
• Upgrades

As your OEM, we know that it is the support after the sale that matters most. We truly want to hear from
you regarding any issues you may be having or upcoming maintenance you need scheduled.

As we continue to face the unique challenges COVID-19 (coronavirus) presents, we’re doing our best to prioritize the health and safety of our employees, customers, and partners. We’re working together on new ways to help our customers stay safe and continue to conduct business as normal.

We’ll continue to update this page with more resources and information for customers and partners as it becomes available. Thank you for your patience and understanding.

If you have questions, please feel free to contact us for any of your induction melting needs including equipment, parts, repairs, sales and technical support, or field service of an urgent nature:

Phone: 1.888.INDUCTO or 1.888.463.8286 (toll free)
Fax: 1.609.798.7382 Email: service@inductotherm.com or sales@inductotherm.com