Service and Technical Support
Our Field Service and Technical Support Teams are standing by to help you with expert advice and cost-effective solutions, 24/7/365
Our Service Teams are structured to promote our “Global Yet Local” belief. In order to properly ensure we can support each local region effectively, we’ve branched out globally. This global reach has allowed us to set the world standard for customer service nomatter where you are. Through our advanced network of sales, manufacturing and service locations─we offer offer our customers high-quality equipment, advanced technology, and consistent service and support. We currently have 18 manufacturing facilities, 65 sales/service locations and 44 representatives in 50 countries who continue to work together to provide ‘global yet local’ support so that our customers continue to have the competitive edge.
The hallmarks of our unparalleled customer service and support are our:
- Immediate response
- Extensive technical knowledge
- In-depth experience
- Readily available parts
- Company-wide dedication to customer satisfaction
Our customer service group provides unparalleled service 24 hours a day, 365 days a year. You can call our toll-free technical support hotline anytime and speak with a highly qualified and knowledgeable member of our service team for quick and professional assistance. This is how we prove that we have the most experience and truly stand behind what we sell.
Inductotherm field service technicians are best equipped to help you keep your equipment in top condition. They are available for repair, rebuild and preventative maintenance of induction melting equipment. Each technician is supported by a network of diagnostic tools and support staff. We can bring your system up to its most technologically advanced level and help with all of your current and future needs. Our customer service and support team is the strongest and most experienced in the industry. Because we know what modifications and upgrades are available, we can help you determine what is best for you and your melting equipment.
Winter is Coming!
Below are some key steps to winterize your equipment.
- Make sure that the diversion valve in your water system is functioning properly.
- Check that you have sufficient AND proper anti-freeze mixed into your water system.
- Ensure that the automatic function in your cooling system is in proper working condition.
- If equipped with an in-line water heater, please ensure that it is operational.
- If equipped with cooling tower dampers and sump heaters, please ensure they are in proper working condition.
For more information, call 609.267.9000 and ask to speak with our Service Department.
Inductotherm Manufacturing, Sales, Service, Parts, Repairs and Support Locations
Algeria • Argentina • Australia • Bangladesh • Belarus • Belgium • Brazil • Bulgaria • Canada • Chile • China • Colombia • Czech Republic • Denmark • Egypt • Finland • France • Germany • Greece • Hong Kong • Hungary • India • Indonesia • Iran • Israel • Italy • Japan • Korea • Malaysia • Mexico • Morocco • New Zealand • Pakistan • Philippines • Poland • Portugal • Romania • Russia • South Africa • Spain • Sweden • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam