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Service & Support

With manufacturing and service facilities in 18 countries, we set the world standard for customer service. Our equipment is designed and built to withstand the most demanding foundry conditions. Immediate response, extensive technical knowledge, in-depth experience, readily available parts and a company-wide dedication to customer satisfaction are the hallmarks of our unparalleled customer service and support.

Maximum Uptime:
If technical support, service or parts are needed, we maintain a substantial inventory of spare parts and have created a highly mobile worldwide multinational service team that are available around the clock to ensure maximum uptime at each customer’s installation.

Service Around the Clock:
Our customer service group provides unparalleled service 24 hours a day, 365 days a year.

You can call our toll-free technical support hotline anytime and speak with a highly qualified and knowledgeable member of our service team for quick and professional assistance.

Service Technicians:
Inductotherm service technicians are best equipped to help you keep your equipment in top condition and are available for repair, rebuild and preventative maintenance of induction melting equipment.

Each technician is supported by a network of diagnostic tools and support staff and can bring your system up to the most technologically advanced level.

Our support team is the strongest and most experienced in the industry and know what safety and productivity modifications and upgrades are available.

Factory-Specified Parts:
Our Inside Sales Team provides customer support for part replacement, and we stock a large inventory of spare parts (that include difficult to find and long lead time components) to ensure maximum up-time at your installation.

Our service technicians only install parts that meet Inductotherm factory specifications for optimum performance.

On-Site Training:
Appropriate, accurate and effective training is essential for maximizing productivity and safety of melt shop personnel.

Inductotherm offers expert, on-site training in a wide range of melt shop-related subjects, from furnace operation and safety to equipment maintenance.

Inductotherm Manufacturing, Sales, Service, Parts, Repairs and Support Locations
Australia ● Belgium ● Brazil ● Canada ● China ● England ● France ● Germany ● India
Indonesia ● Japan ● Korea ● Mexico ● Russia ● Spain ● Taiwan ● Turkey ● U.S.A